Chimney pointing in New Hampshire

“What a difference some proper maintenance has made! We had water-related concerns around the lower part of the house and decided to get them professionally checked. Boston Masonry and Waterproofing Repairs approached the work sensibly and left the affected area looking considerably better maintained.”

“We recently had Mikey out for a chimney cleaning. He was was very thorough and efficient. He took the time to explain his work and review the the condition of the chimney, inside and out. We highly recommend.”

“And he’s very friendly, shared a bunch of house maintenance tips with me. Definitely recommend him and will hire again!”

“I had a terrible experience with United Chimney Services (formerly Vee Home Solutions). I initially hired them to convert my gas fireplace to wood-burning, and they assured me multiple times that my chimney was in great condition. They said all I needed was a gas line cap and a chimney cleaning, and I’d be good to go. However, after attempting to light two fires, my house filled with smoke both times, and my fire alarm went off. When I reached out to them for help, it turned into a frustrating cycle of miscommunication, scheduling, and rescheduling. The original technician came back twice—once just to say it was “too dark” to inspect the chimney at 6pm and another time to briefly light a small piece of paper to show how "good the draft" was before dismissing my concerns. His only advice? Keep a window open while lighting a fire, even in freezing winter temperatures. Unsurprisingly, that didn't solve the issue. I sought a second opinion, only to realize that another chimney company I contacted had subcontracted to United Chimney Services—now operating under a different name. When I asked them directly if they were the same company, they denied it, despite my original paperwork clearly showing "United Chimney Services." The new technician informed me that my chimney needed a full metal liner replacement or a complete rebuild—an additional $5,500 cost. This was something that should have been obvious from the beginning if the first technician had properly assessed the situation. He even laughed when I told him the previous advice I was given. He also pointed out that my chimney couldn't have been cleaned properly 3 months prior with only two attempted fires, given the excessive buildup of soot that had left the damper completely sealed shut. The worst part of this ordeal was my conversation with the so-called “supervisor,” who I strongly suspect was actually the owner. He claimed he was just trying to "help me," yet he offered nothing—no discount, no reimbursement, no solution. Instead, I was kept on the phone, repeatedly being asked to explain the situation while they twisted my words and laughed. They also questioned why I didn’t reach out sooner, despite the multiple communications I had already had with their company. Ultimately, I spent $1,300 for nothing. If they had been honest from the beginning about the true cost of making my fireplace functional, I never would have proceeded. Now, I have neither a working gas fireplace nor a safe wood-burning one. This company wasted my time, my money, and left me with an unusable, unsafe fireplace—all while refusing to take any responsibility. If you're considering using this company, I strongly urge you to look elsewhere. Their dishonesty, poor workmanship, and complete disregard for customer satisfaction make them entirely untrustworthy.”

“Clear Choice sent Eli out to provide a free estimate to remove an old steel pipe chimney from our home. He was professional, courteous, and thorough. Of the three people that came out to quote us, he is the only one who took complete measurements, asked questions, or considered what kind of siding we'd need to cover the hole afterward. His quote was also more than 50% less than the next-lowest. When the day came for the work to be completed, the team showed up bright and early and were done very quickly. The lead called me to describe the work done, including the addition of insulation and plywood to cover the hole before cutting and installing new siding. He sent photos before accepting payment, and they don't do the work justice. You would never know we had a couple hundred pounds of steel and ceramic up there, and they even cleaned the siding around where the pipe sat. One 'before' and one 'after' photo included.”