“The service company I called first, the one who has a monopoly on installations for Home Depot and Lowe’s, was almost nasty on the phone and total cost was greater than Kp. And, Chris bought and brought the new branded unit I wanted without me having to do it and without me having to pay anything until the job was completed.”

“After completing the job, Aaron showed me before and after photos of the repairs that were made to the chimney. All repairs were made according to the estimate. He was extremely professional and courteous. I would not hesitate to recommend this company.”

“On the same day, Everton Russell and Ami Pineda came out to install the new water heater. Ami explained how to control the temperature of the water heater. Both technicians worked quickly and removed the old water heater safely out of the basement. We appreciated Benjamin Franklin Plumbing’s professionalism when it came to communication by texting us a detailed description of each person who would be coming out to the house and when they would arrive. The communication also gave a brief background of each of the service technicians as well. BFP sent a thorough breakdown of the costs with pics via email. We are very satisfied with the new water heater and will be seeing BFP each year for the annual flush & checkup as part of the warranty. Thank you BFP for your responsiveness, quality and professionalism!”