Geothermal heat pump in Minnesota

“I need to change my previous review (below), I have changed the review from a 1 star to 4 stars.(4 because I had to go through some hoops to get things resolved) After my previous review I was contacted by John via a phone call. He was VERY courteous and professional. He reviewed my situation and invoice and realized that BWS had indeed made a mistake in pricing and has now rectified the situation. He explained the series of events which led to the mistakes, I appreciate the ownership of these mistakes and believe this is what had happened. The workmanship was good and the tech was professional. With this situation being resolved, I would recommend this company at this point. Again, I appreciate when a company can own its mistakes and make things right with the customer.Outrageous price of $2300 (and this was after some $ was taken off the original total) for 2 inexpensive parts, less than $300, and less than 2 hours of labor for a plumbing issue. We were NOT presented with the estimate ahead of the work being done. If we would have been we would not have gone ahead with the work. The tech completed the work THEN came in with the price and asked for payment and electronic signatures on a device for work being completed as he put it and for our credit card payment, we still had not seen an estimate or invoice. I had to ask for it so we could understand the extremely high pricing. I will admit that it was our bad for giving payment and signing anything without reading it but we were just caught off guard by the whole situation. After he left I looked at the email sent with the paperwork and saw at the bottom that it was supposed to have been an ESTIMATE/invoice which was concerning. I then called their office right away to understand this and no one was able to help right away so I sent the email as well and finally received an email with excuses. If I had known the price ahead AND signed off on it I would not be questioning this company. Also, be aware there are MANY fees attached to their pricing: ex. Fuel charges, dispatch fee (ours was $450 not listed on their website), service fee, admin costs, the list goes on. This company has good google reviews (which I now believe are false reviews or the negative ones are buried) which is why I used them but if you dig a little deeper and filter lowest ratings first on the platforms you will find many negative reviews regarding this company, I figured this out after the fact. I see that many of BWS responses to the negative reviews suggest you call their office to resolve, Good luck getting a phone call back or any resolution. They are completely taking advantage of their customers. Please do yourself a favor and look elsewhere for your plumbing needs.”

“He immediately explained the process of diagnosis regarding the furnace. After diagnosing the problem, he explained what the repair would involve and the cost. The repair seemed quite logical and it was reasonably priced. I was very pleased with the results. Thanks to Andrew, his expertise and his integrity, I now have a efficiently working furnace and was able to save a significant amount of money. I would highly recommend Peak Climate Solutions!”

“His original bid was higher then expected, but once I told him about my budget furnace project, he was able to come up with another bid that met my needs and a price I could afford, so I greatly appreciated his flexibility. The work was completed accurately and quickly.”

“Justin was an absolute pro and did a great job cleaning our air ducts. He was thorough and worked hard to assure our satisfaction”

“I had a furnace that was giving me issues all winter and my ac unit went out after the heat wave that hit MN. I called around multiple companies for pricing, dates/availability, repair times, and financing options and i decided to go with Optimal.Instead of those automated voices many other companies it's have, you can call/message directly to James, the owner of the company. Not only was he very transparent and knowledgeable on what the issue was, he also gave me multiple options for the type of units I could get and the best fit for my situation.I also appreciate the fact that James was very quick with servicng and replacing the units. It took two days from the initial call to james to my house having AC again.I would reccomend Optimal to anybody that's in or near the twin cities area. Great service and pricing, quick responses, transparent and very knowledgeable.”

“I had the work inspected by the city, and the worker was super impressed at the quality of HVAC Doctor work. I'd definitely use them again.”