“He fixed our leaking pipe and replaced it quickly, working meticulously and cleanly throughout. He was prompt, responsive, and reasonable with pricing. Finding a good plumber in this area is genuinely hard. We got some ridiculous quotes from bigger plumbing companies that tried to scare us with problems that didn't even exist. Ideal was a exactly what we needed, honest, skilled, and easy to work with. Highly recommend.”

“Had an emergency leak, came out the same day and not only fixed the issue but also improved the situation at a fair price”

“We had a septic leak, and his company was the only one to get back to me when the website said 24/7 service. I called in on Monday and he was there on Tuesday. Scheduling was also very easy as most was done through text. He walked me through what to expect every step of the way. He was very knowledgeable and welcomed questions. Given the leak we had he was also careful not to track any of the mess throughout our space. I cannot recommend him enough. If I could give 11 stars I would. Thanks again for your help and professionalism.”

“We had water leaking in the basement floor and thought it was due to a faulty sump pump. However, upon careful inspection, it was from our 14 yr old water heater that needed to be replaced! We texted 3 different plumbing companies to get estimates. Benjamin Franklin Plumbing was the first to respond back within minutes of the inquiry via Thumbtack so we went BFP. They definitely live up to their motto of being responsive and punctual. Chris Bloomfield came out to assess the situation and confirmed that it was not the sump pump but the water heater. He contacted the office immediately after going over the costs with us and giving us three different options to choose from. We chose the water heater with a 6 yr warranty with the company. On the same day, Everton Russell and Ami Pineda came out to install the new water heater. Ami explained how to control the temperature of the water heater. Both technicians worked quickly and removed the old water heater safely out of the basement. We appreciated Benjamin Franklin Plumbing’s professionalism when it came to communication by texting us a detailed description of each person who would be coming out to the house and when they would arrive. The communication also gave a brief background of each of the service technicians as well. BFP sent a thorough breakdown of the costs with pics via email. We are very satisfied with the new water heater and will be seeing BFP each year for the annual flush & checkup as part of the warranty. Thank you BFP for your responsiveness, quality and professionalism!”

“The tech was super professional and careful — the work was neat, everything came out great, and there were zero leaks. Honestly, it was a total pain-free process from start to finish. Really happy with how it all turned out and would definitely recommend them!”