“We are excited to announce that our pool installation is on the way! Carrie, Icon Custom Pools senior sales consultant, has tremendously worked and constantly communicated the progress with me from the beginning. To note, my county, Prince Georges, required a fence permit approval in conjunction with submittal of pool permit in order to start digging. Through an extended period of time with PG county, Carrie and Jamie, Icon Custom Pool operations coordinator, worked closely with them and kept me informed on the permit process. Immediately after approval, the pre-site team, Carrie, Nate, and Andy, arranged a meeting to come out to survey and mark the pool. I was happy to find out that they were prepared to begin digging two days later! However, I needed an additional day to make provisions to be available at home. The day of the dig, the excavation team removed soil and framed boards within several hours, until discovering the soil was not stable enough to pour the gravel bedding. Therefore, after Andy, on-site manager, and the excavation crew member analyzed the soil, they consulted with the Icon Custom Pools structural lead who devised a strategic plan to fill the bottom with recycled concrete material and a water proof padding liner to stabilize the foundation, in which the excavation team plans to return in a couple of days to complete this phase of the project. I appreciate Icon Custom Pools for their professionalism, attention to detail, and critical thinking during this project. With this type of effort, I feel comfortable knowing they can handle any situation down the road. In addition, I requested a couple of changes which they were able to amend. I will continue sharing my experience with updates, to include pictures next time, throughout this process until my family and I take our first dip in the pool! Stay tunedUPDATE:Its been a long journey to the finish line, but I can say it was well worth every step along the way! There were enduring birth pains we overcame and in the end I was overwhelmed like a mother for the first time laying eyes on her newborn. This pool is grown and sexy! Still other phases to go, yet Im glad the pool is complete. I want to thank the entire team of Icon Custom Pools for making this dream come true for me. I learned so much about the importance of patience and grateful for those who made provision to commute far distance to make this happen!I want to especially thank the team of Steven, Daniel, Tony, Ryan, Jamie, Ashley, Nate, Carrie, and Vickie for your professionalism and patience working with me! Best regards on your future projects!”

“We’ve been very happy with Four Seasons cleaning our neglected “pond” of a pool, and then winterizing it for the year. It quickly looked ready to swim in by the first day they started working on it. They were easy to schedule with and get information from. The rates were competitive. Polite and a pleasure to work with. We’re looking forward to working with you guys again next year!”

“The owner stays on top of everything and is always available to answer questions and help.”

“Excellent work. My pool had been dark green for several days. Was able to schedule an appointment in a short amount of time. They came and worked on the pool and had it back to blue in a matter of days. Will be contacting them in the future.”