1. WILLINGTON'S HOME SERVICES.
- 170 hires
- Serves Benedict, MD
- Responds in about 3 hours
- Background checked
Reggie J. says, “I completely stand by my initial pre and immediate post installation of my water heater. However, once I determine a slight mistake in the installation after a couple of days of investigating some water in the drain pain, I've noticed the tank is pressing against the main water valve (see pics). I've brought this to Willington's attention and the response was very slow and delayed. There was very little concern and a since of urgency to return to correct this matter. I had to repeatedly text him on his personal number as well as repeatedly send him messages via Thumbtack before getting responses. Even still, no solid date to return. When we did agree on a date and time, when the date and time came, I departed from work early to meet him and when the time came he didn't show or call. I had to reach out to him to find out he cancel because wasn't going to make it. This was very inconsiderate. At the beginning when new money was on the table, responses were good, not great, but acceptable. Now, since this mistake is on him, there's no charge to me to correct his mistake so there's no need for him to rush back when he has paid jobs waiting. After a while, I told him I will get another contractor to correct his mistake. I don't need the stress or him. I great contactor is formed after the job is completed and not before. I will never use him and as pulled back my reference to other homeowners that I sent his information to. This is not a warning of any kind. I'm just sharing my experience before, during and after the installation. My initial 5 stars rating is a 2. Thank you.”