“We had a septic leak, and his company was the only one to get back to me when the website said 24/7 service. I called in on Monday and he was there on Tuesday. Scheduling was also very easy as most was done through text. He walked me through what to expect every step of the way. He was very knowledgeable and welcomed questions. Given the leak we had he was also careful not to track any of the mess throughout our space. I cannot recommend him enough. If I could give 11 stars I would. Thanks again for your help and professionalism.”

“We texted 3 different plumbing companies to get estimates. Benjamin Franklin Plumbing was the first to respond back within minutes of the inquiry via Thumbtack so we went BFP. They definitely live up to their motto of being responsive and punctual. Chris Bloomfield came out to assess the situation and confirmed that it was not the sump pump but the water heater. He contacted the office immediately after going over the costs with us and giving us three different options to choose from. We chose the water heater with a 6 yr warranty with the company. On the same day, Everton Russell and Ami Pineda came out to install the new water heater. Ami explained how to control the temperature of the water heater. Both technicians worked quickly and removed the old water heater safely out of the basement. We appreciated Benjamin Franklin Plumbing’s professionalism when it came to communication by texting us a detailed description of each person who would be coming out to the house and when they would arrive. The communication also gave a brief background of each of the service technicians as well. BFP sent a thorough breakdown of the costs with pics via email. We are very satisfied with the new water heater and will be seeing BFP each year for the annual flush & checkup as part of the warranty. Thank you BFP for your responsiveness, quality and professionalism!”

“Excellent company. Knowledgeable and professional. A bit pricey but right in Norwich to also maintain the work. Will call again.”

“I strongly recommend Plumbums for their high quality work, excellent service, exceptional customer service and reasonable price. They responded my calls and phone messages in a timely and professional manner, arrived at home on time and replaced my boiler in one day. Five star job!”