“He helped with a busted irrigation pipe and was super responsive and timely. Would recommend!”

“This Plumber found a less expensive solution rather than replacing the entire faucet compared to the other two estimates from other companies. His work quality was exceptional, and he saved me hundreds of dollars with repair as opposed to replacement.”

“With this situation being resolved, I would recommend this company at this point. Again, I appreciate when a company can own its mistakes and make things right with the customer.Outrageous price of $2300 (and this was after some $ was taken off the original total) for 2 inexpensive parts, less than $300, and less than 2 hours of labor for a plumbing issue. We were NOT presented with the estimate ahead of the work being done. If we would have been we would not have gone ahead with the work. The tech completed the work THEN came in with the price and asked for payment and electronic signatures on a device for work being completed as he put it and for our credit card payment, we still had not seen an estimate or invoice. I had to ask for it so we could understand the extremely high pricing. I will admit that it was our bad for giving payment and signing anything without reading it but we were just caught off guard by the whole situation. After he left I looked at the email sent with the paperwork and saw at the bottom that it was supposed to have been an ESTIMATE/invoice which was concerning. I then called their office right away to understand this and no one was able to help right away so I sent the email as well and finally received an email with excuses. If I had known the price ahead AND signed off on it I would not be questioning this company. Also, be aware there are MANY fees attached to their pricing: ex. Fuel charges, dispatch fee (ours was $450 not listed on their website), service fee, admin costs, the list goes on. This company has good google reviews (which I now believe are false reviews or the negative ones are buried) which is why I used them but if you dig a little deeper and filter lowest ratings first on the platforms you will find many negative reviews regarding this company, I figured this out after the fact. I see that many of BWS responses to the negative reviews suggest you call their office to resolve, Good luck getting a phone call back or any resolution. They are completely taking advantage of their customers. Please do yourself a favor and look elsewhere for your plumbing needs.”

“10/10 - would definitely hire again! Punctual, friendly, knowledgeable, and had our leaky pipe replaced in under an hour.”

“Very good communication while setting up appointment. They had an opening earlier than original appointment and we moved it up. I had hired to install a video doorbell. They assessed some other things that were outdated in my house and also did that work. Including surge protection and smoke carbon detector upgrades. I felt like they may have been a little pricey but overall I was satisfied”

“He takes pride in the work he does and has very fair pricing compared to those big companies. we will hire Matt again!”