“They checked the BIOS, memory, NVMe SSD performance, graphics drivers, Windows configuration, power settings, Event Viewer, and hardware sensors to rule out potential issues before narrowing down the problem. They explained every step in plain English, answered all my questions, and made sure I understood what was actually affecting the system rather than recommending unnecessary repairs. It was refreshing to work with a team that prioritizes proper diagnostics, and my computer is now running the way it should.”

“I am 65 and almost never write reviews. I used to work at Best Buy so the "Geek Squad" was all that I knew. Having to make an appointment, speak to a "clerk" about my issues (not the technician) and have my computer back in days is definitly "old school". I found Tanner on "Thumtack". Within seconds we were texting. Within minutes I had my "Chrome" browser back with virus protection to boot. (I literally did not leave my seat from start to finish). If you have software issues, get with the program and call Tanner.”

“The team at ZapAssist was patient and helpful throughout the process of upgrading my old computer from Windows 7 to Windows 11. They guided me through each step and made sure the setup was completed correctly. I really appreciated their clear instructions and support.”

“They helped me remotely but were not able to fix my computer. The tech believed the computer was not able to be repaired and I needed to get a new one. I was able to get the PC repaired by a different tech in person. The CPU was the issue.”

“I met Boris, the owner of Infotek, when during tax season, our computer server stopped working. Boris was recommended to me. Boris came within the hour that I reached out to him. He was very reassuring and he fixed the issue and when I asked him to email me an invoice he said that this was no big deal and gave me his contact information. That was 30 years ago. Infotek has been our IT department ever since. They have ALWAYS been available whether to fix a issue or design an entirely new system. They are an outstanding company and they understand that, as we do, it's all about the people in the company that make it a success.”

“Overall experience was good. I had a crack on my screen and he fixed it perfectly. He accidentally melted off two keys on my keyboard. But because of that he lowered the price of the repair for me since I had to buy replacement keys for the keyboard. Honestly, I appreciated his honesty and willingness to make things work out for both parties. He worked with my schedule for the repair as well. So overall not a huge deal and it’s an easy repair I can do at home. Just would have preferred to have paid for the screen repair and not worry about fixing something else on my laptop. I would still refer to him if I ever have any issues with my laptop physically or internally because I trust him.”