“We texted 3 different plumbing companies to get estimates. Benjamin Franklin Plumbing was the first to respond back within minutes of the inquiry via Thumbtack so we went BFP. They definitely live up to their motto of being responsive and punctual. Chris Bloomfield came out to assess the situation and confirmed that it was not the sump pump but the water heater. He contacted the office immediately after going over the costs with us and giving us three different options to choose from. We chose the water heater with a 6 yr warranty with the company. On the same day, Everton Russell and Ami Pineda came out to install the new water heater. Ami explained how to control the temperature of the water heater. Both technicians worked quickly and removed the old water heater safely out of the basement. We appreciated Benjamin Franklin Plumbing’s professionalism when it came to communication by texting us a detailed description of each person who would be coming out to the house and when they would arrive. The communication also gave a brief background of each of the service technicians as well. BFP sent a thorough breakdown of the costs with pics via email. We are very satisfied with the new water heater and will be seeing BFP each year for the annual flush & checkup as part of the warranty. Thank you BFP for your responsiveness, quality and professionalism!”

“Very professional, friendly and clean workers. We are happy with the work they did for us.”

“I cant say enough, reached out and he came out next day (even offered to come same day) He came out and was willing to diagnose and repair my unit and not just quote me a replacement. Not only did he find the issue but he made sure to explain it to me until I understood what was wrong. Then broke down my options very straight foward in language i could understand. 10/10 would hire again. Down to earth person who is just looking to help.”

“Had some issues with a shower drain and Eddie responded quickly and was able to come out the next morning. Showed up on time and was able to solve the issues quickly. Very friendly and will be using again in the future.”

“Had them do a sewer pipe repair. The tech they sent out was super knowledgeable and great about keeping me informed. The price was fair and the work was done quick. Would definitely recommend them and use them again.”