“They checked the BIOS, memory, NVMe SSD performance, graphics drivers, Windows configuration, power settings, Event Viewer, and hardware sensors to rule out potential issues before narrowing down the problem. They explained every step in plain English, answered all my questions, and made sure I understood what was actually affecting the system rather than recommending unnecessary repairs. It was refreshing to work with a team that prioritizes proper diagnostics, and my computer is now running the way it should.”

“After the full diagnostic we found out its a hardware issue and need to replace the part for my printer. Thank you!”

“The team at ZapAssist was patient and helpful throughout the process of upgrading my old computer from Windows 7 to Windows 11. They guided me through each step and made sure the setup was completed correctly. I really appreciated their clear instructions and support.”

“Very helpful and identified the problem quickly. I would like to schedule another appointment to clean up my computer and use my extra paid time. Please call me so we can get set an appointment. Thank you, David Lipscomb”

“I had been trying for several weeks to get some help with our computer issues. One company called and set an appointment and then never showed up. Subsequent attempts at communication were ignored. Several companies I tried to contact would not return calls. Nicholas was very responsive and we set something up quickly to address the issues. His fee was slightly higher than some other companies I looked at, but he did charge by the hour, while some other companies told me it would be a two hour minimum, no matter how much time it took to resolve the problem. Nicholas was able to quickly and efficiently resolve my issues. I would definitely use him again for any computer issues. I would highly recommend him to others.”

“I met Boris, the owner of Infotek, when during tax season, our computer server stopped working. Boris was recommended to me. Boris came within the hour that I reached out to him. He was very reassuring and he fixed the issue and when I asked him to email me an invoice he said that this was no big deal and gave me his contact information. That was 30 years ago. Infotek has been our IT department ever since. They have ALWAYS been available whether to fix a issue or design an entirely new system. They are an outstanding company and they understand that, as we do, it's all about the people in the company that make it a success.”